eLockbox is Inova Suisse's complete payment solution for recurring billers, enabling consumers and businesses to pay bills electronically via the Internet. eLockbox provides a simple electronic payment option that supports multiple payment types, including eChecks. Payments can be made directly by the customer over the Internet and/or entered on the customer's behalf at the biller's call center.
eLockbox provides the infrastructure necessary to enhance your payment offerings in a more efficient manner, reducing costs and serving a broader base of your customers. In addition to implementing eLockbox for you, Inova Suisse can help design effective marketing campaigns to help create awareness and increase adoption of your new electronic payment services.
Market research shows that: (1) online bill payment is the most popular application on the Internet, (2) many consumers prefer paying bills directly at the biller's web site, and (3) consumers are willing to pay a fee for this option. Allowing online bill payment also provides a convenient way for customers of recurring billers to avoid service interruptions. Offering eLockbox via Inova Suisse allows for increased customer satisfaction and decreased costs simultaneously.
Merchants can realize significant cost savings by deploying and marketing electronic payment options, facilitated by Inova Suisse's eLockbox solution, where consumers pay fees to cover the cost of payments processing .
- Reduces costs and service interruptions
- Enhances customer satisfaction
- Is easy to implement, with no set-up or monthly fees
- Improves cash flow
Inova Suisse conducted a business case study on its eLockbox services based on data provided by electric Cooperatives of various sizes. Our key findings appear in the table below.
Survey Results:
